Website Sales Policies
IMPORTANT NOTE: Canine
Creek's online website sales will be closed from May 1st thru May 15th.
No one will be available to access web order information, or emails
pertaining to orders, during this time. You may place orders, but
please note that they will not be shipped until after May 15th. If
you have questions, call the store at 661-822-0307 and ask for Shellie.
SHIPPING INFORMATION
Items mailed within the
continental USA are sent via insured UPS
Ground,
and e-mailed a UPS tracking number upon shipment.
As UPS cannot deliver to PO boxes, please include a street address when
ordering. Shipping, handling and postage are charged a flat rate, based on the
total, before tax, as follows:
| Total Purchase |
|
Shipping/Handling |
| $0 to $50 |
|
$8 |
| $50.01 to $75 |
|
$9 |
| $75.01 to $100 |
|
$10 |
| $100.01 to $125 |
|
$11 |
| $125.01 and up |
|
$12 |
The shipping/handing charges imposed
by the shopping cart are NOT applicable outside the continental USA. Alaska, Hawaii, Puerto Rico and international destinations are charged
actual insured postage via the US Postal service, plus a $5 handling
charge. If you live outside the continental USA,
contact us by e-mail or call the shop to place an order. Please do NOT use the
shopping cart, as it will not reflect the actual amount due for postage
to your destination.
SALES TAX
We are located in California, so all
shipments mailed within the state are charged 7.25% sales tax
upon checkout. If you are outside California, you will not be
charged sales tax.
RETURNS
Although we are a small boutique shop
in a rural town, we work very hard to offer our customers competitive
pricing, in addition to attentive, personal service. In a world of
big box stores with deep pockets and volume buying power, this is not
easy to do and still stay in business. Since returns are an
expensive part of running a retail store, it is necessary for us to keep
this expense under control. Therefore, our web sales policy is
All Sales Final,
with no returns accepted, once the order has been shipped. If you
have questions about the items we sell, or need recommendations for your
dog, please feel free to call the shop for assistance. We are open
daily from 10am to 6pm daily, Pacific Time. The number is (661)
822-0307.
ITEM AVAILABILITY
As an independent boutique store, we
do not stock large quantities of most items... we simply don't have the
space. Because our website does not have real-time inventory
controls, and products are also being sold in our store, it's possible
that some items may be out of stock when you order. We try to keep
the site updated so this doesn't happen, but it is a possibility from
time to time, especially during busy periods.
Should we be out of stock, we will
contact you to confirm if you want to 1) make a substitution, 2) receive
a refund for the difference, or 3) wait for your shipment until we can
fill your complete order. If you would like to check item
availability before placing an order, please call the store at (661)
822-0307 between 10am and 6pm, Pacific Time. We are open 7 days a
week.
PAYMENT METHODS
We accept payment online by credit
card through the PayPal shopping cart, by credit card over the phone,
and personal check through the mail. If you are mailing a payment,
please
contact us first, to confirm item availability and the total amount
due with shipping and sales tax (if applicable). If you'd like to
order by credit card over the phone, the number is (661) 822-0307.
For security reasons, we do not accept phone orders for international
shipments -- they must be paid online via
www.Paypal.com and mailed to a
confirmed and verified PayPal shipping address.
ORDER PROCESSING
The Canine Creek store in Tehachapi is
open 7 days a week, but online orders are processed and shipped Monday
through Friday only, excluding national holidays. The normal turn-around time from receipt of
your order to shipment is 2
business days (Monday thru
Friday). If your
order cannot be processed within this time frame, we will notify you.
To insure the privacy of our
customers, the Canine Creek staff does NOT have access to PayPal
payments and/or e-mails pertaining to online orders
-- only the owners (Susie & Bill
Atherton) have access to this information. Once an order has been
placed, the best way to contact us is to
send an e-mail.
INSURANCE CLAIMS
All shipments are mailed insured.
If your shipment arrives damaged, please keep the items, box, and all
packing materials, and contact us within 48 hours of receiving the
shipment. We will initiate an insurance claim, and have the
carrier contact you to inspect the damage. Insurance claims cannot
be made unless all items, and the shipping box and materials are made
available for inspection by the carrier.
HOLIDAY SCHEDULE
Canine Creek is closed on all major
holidays. If you write to us or submit an order on a holiday when
we are closed, we will respond on the next business day. For a
list of our holiday closure dates, please see the
Calendar page.
Need assistance?